Returns & Exchanges

 

We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we'll gladly accept the return of unused/unworn items.

 

IMPORTANT
In order for your return to be valid YOU MUST NOTIFY US OF YOUR INTENT TO RETURN PRIOR TO SHIPPING THE ITEM BACK. Failure to do so will risk the items being lost and your return will not be accepted (parcels from customers that did not notify us will not be accepted and will be returned to you). ANY COSTS INCURRED (INCLUDING CUSTOMS DUTIES AND TAXES) AS A RESULT OF A FAILURE TO FOLLOW THE RETURN INSTRUCTIONS PROVIDED BY US VIA EMAIL OR HEREIN, SHALL BE DEDUCTED FROM THE REFUND OR CREDIT AMOUNT.

 

Return Policy 

  • Returns and exchanges must be initiated within 14 days of receiving your order.
  • Products to be returned or exchanged must be shipped by the later of (i) 14 days of receiving your order and (ii) 7 days once the Return/Exchange request is confirmed.
  • All returned items must be in their new and original condition: unused, not hemmed, unwashed, unworn and with tags attached. 
  • We do not accept returns of items that have been opened and tried on.
  • All free gifts given under promotional campaign should be returned together with the returned item.
  • All accessories and items accompanied with items originally (such as cases, user manuals, spare parts) must also be returned.
  • Undergarments such as underwear, socks etc. are ineligible for returns or exchanges even if they are unopened due to hygiene reasons.
  • No returns or exchanges for discounted items are accepted.
  • Returns that do not meet the above requirements will not be accepted. 
  • You will be responsible for all costs in relation to returns/exchanges, including return shipping costs, duties and taxes.

 

How to Return/Exchange

For exchanges: Please place a new order for your desired item while we process a refund for your returned order.

  • Initiate a Return/Exchange
    • Within 14 days of receiving your order, please follow below steps to submit return requests:

Order placed when you were logged in:

  1. Log in to your Account.
  2. Go to Order History and click on View all.
  3. Under Order History, find the order that you want to return and then click on Return and Refund. Please note Return and Refund button will become unclickable when the return window is closed.
  4. Select the item(s) that you want to return and choose a return reason.
  5. Click on Returns & Exchanges Policy, confirm your return request fulfils the return conditions, then click Agree.
  6. Click on Submit Request.

Order placed as guest:

  1. Go to My account, fill in Order number and Order Email, then click Check Status. Under Order Summary, click on Return & Refund.
  2. You will land on Guest Return Request Page.
  3. Enter the required information.
  4. Click on Returns & Exchanges Policy, confirm your return request fulfils the return conditions, then click Agree.
  5. Click on Submit Request.

After receiving your return request, we will review the eligibility. Once your return request is accepted, you will be notified via email with the return instructions.

For your reference, here are our return and refund processing steps:

  • Package the Item(s)
    • Pack your item(s) and invoice into a bag or box.
  • Select Shipping Method
    • Use any courier service that offers tracking and signature on delivery to send the parcel back within the specified time to the return shipping address indicated on our return instructions. (you can find the attached return instructions from your RMA request reviewed notification email)
    • On the air waybill please include your invoice number and note "Return shipment to Hong Kong".
    • All costs in relation to costs of returns/exchange shall be borne by you. Please note that the shipping fee quoted on our website is not a reference for the actual return costs.
  • Send return tracking number
    • You can update the return tracking number in your profile via this path: Log into your profile - Order history - Returns and Refunds - find your return request and update the tracking info via Return Tracking Info. Alternatively, you can also prepare a photo or scanned copy of the return invoice/receipt and the tracking number to gramicci-global-hk@lingble.com.
       
  • Refund Process
    • You will receive your refund in the original form of payment.
    • Once we receive the returned item(s), your refund will be initiated within 1-2 business days.
    • Refunds in the original form of payment may take several days (normally within 10 business days but up to a month) to show up on your account due to varying processing times between payment providers. If you do not receive your refund after 10 business days, please contact customer service via gramicci-global-hk@lingble.com or live chat and they will gladly assist you.